If you walk into my home with a blindfold on and simply smell the air, you may think you are in a coffee shop.
I take my coffee very seriously. So when the travel mug I invested $27.00 in broke after only 2 months of use, I was hurt. (If you are thinking, ‘what are you doing spending that kind of money on a travel mug!’ please do not fret. I made this purchase pre-financial woes and with the mindset that it would last 10 years, as my previous travel mug did.)
I let this travel mug sit in my cupboard, broken and unused, and just let myself be bummed at the loss. That’s a lot of money!
Recently I got to thinking (dangerous, I know), even though I didn’t have a receipt, and I purchased it so long ago, why can’t I still express my issue? So I clicked on the ‘contact us’ section on the travel mug company’s website, entered in the products model number, and wrote the following:
I love this travel mug that your company distributes. It is the perfect size, and keeps my coffee hot for over 3 hours. Thank you! Unfortunately, after only 2 months of use, the spring mechanism on the cover stopped working. Would it be possible to get a replacement cover? Thank you. I appreciate your time and consideration.
Sincerely, Bergie Powers.
After just a few days, I received this response:
Dear Bergie,
Thank you for contacting the OXO Consumer Care Center. We value you as a customer and sincerely apologize for the misfortune you have experienced with our product. We would like to resolve your issue as quickly and efficiently as possible.
As a courtesy, I will send you a replacement lid for your Thermal Beverage Container. The new lids come apart for cleaning. Please follow the included instructions prior to use. Please allow 10-12 business days for delivery.
Again, we thank you for your patronage and apologize for any inconvenience you may have experienced.
We are always happy to assist you. Thank you for being a valued consumer!
Thank you,
L–
Isn’t it wonderful? I was so happy that I sent a reply saying:
Thank you so much. I greatly appreciate your response and help!
Bergie
To which they replied:
Dear Bergie,
You are very welcome!
Enjoy.
We are always happy to assist you. Thank you for being a valued consumer!
Thank you,
L–
I love this place!